Extra Space Storage Centers Complaint

Extra Space Storage Centers Complaint

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disallowed customers from accessing storage units prior to Hurricane - Extra Space Storage


I live in Houston Texas and during the period 8/25/17 the Houston area was undergoing/preparing for Hurricane Harvey a category 4 Hurricane; Having a storage space at Extra Space Storage 10220 Beechnut in Houston TX.I store my portable generator and other camping gear, extra coolers, grills ect. This equipment is extremely useful in situations where my home may lose power. On Friday 8/25/17 having knowledge that a Hurricane category 4 was approaching the Houston area, I proceeded to go to my storage facility to retrieve my portable generator and additional equipment to sustain my family through the storm. When I arrived at 2:00 pm on Friday 8/25 one day before the storm was expected to hit the Houston area, this facility had a sign up that stated we will be closing at 12:00 PM due to the pending storm and were NOT GRANTING ACCESS to customers, they were inside the office and they had disabled the access code to the entry gate. There were several customers waiting at the gate because no communication was sent out prior to arrival; where no access was being permitted.

As you would imagine the customers were irate and the facility gave on reason for the unwarranted and unexpected loss access for their customers to their personal items stored within the facility. FOR THIS REASON, I WOULD NOT RECOMMEND THIS FACILITY TO ANYONE. Any business that would place its customers in a situation where they could not ensure their family's safety by retrieving items from their personal storage rooms in the face of an emergency is a DESPICABLE business.

There was no logical reason for this facility to be closed 24 hours before a hurricane was to set hit the area and they disallowed access to their customers access to their own personal items stored at this facility.

If you need additional information regarding this facility please email me at ibjuscoolin@yahoo.com * Again Note this action was at least 24 hours BEFORE the storm was expected to hit the area, and NO communication was provided to their customers.

Reason of review: Poor customer service, lack of empathy for its customers,


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